Guest and Visitor Guidance for a future trip to Ross Lake

Things that you should plan to do to help us keep everyone safe

Before Your Trip

  • Please make and confirm your reservation for lodging, boats, water taxi and portage services by phone or e-mail. We want to do as much “check-in” as we can before you get to the docks.  Please sign your equipment rental waiver prior to arrival 

    • Note that if you would like to visit Ross Lake for a day trip or camping, you still need to call and reserve equipment prior to arrival.

  • Please stay home if you or someone in your home is sick and displaying symptoms of COVID-19 (notably if you have a fever)

  • Please limit the number of people in your party who are outside of your immediate household, per state guidelines

  • For those intending to camp on Ross Lake, a reminder that a backcountry camping permit from the National Park Service is required

 

Getting Here

  • There is currently NO ferry service from Seattle City Light on Diablo Lake.  We are diligently working with City Light and the National Park Service to develop a operating plan and will update you as soon as possible.

  • Per state guidelines, please limit your party to less than five people outside your household​

 

Masks and Face Coverings

  • Face coverings will be required while on the Diablo Ferry, the Ross Lake Resort Passenger Truck, and Ross Lake Resort water taxi boats.  Face coverings are also required while in an indoor public space at Ross Lake Resort and while outside and unable to maintain 6 feet of social distancing 

  • We will be providing Ross Lake Resort face coverings (and we promise to make them as cool as possible) for guests prior to boarding our passenger truck.  We encourage you to bring your own face covering for use on the Diablo Lake Ferry.  We appreciate your compliance with this requirement 

 

While at Ross Lake Resort

  • Make your best effort to maintain six feet of social distancing while on the docks and indoors

  • The capacity of our indoor office will be limited to 6 guests at a time

  • Historically, we love to catch-up with all of you but this year we are asking that you please do not socialize in the Ross Lake office

  • Avoid entering a guest cabin that is not yours

  • If you develop symptoms of COVID-19, please alert a crewmember as we have a policy for how to manage the situation

  • Wash or sanitize hands frequently.  We will have hand sanitizer available for use on the passenger truck, on our water taxi boats, and in the office

    • Please consider bringing your own sanitizers as well​

  • We will be operating with approximately half our normal staff level.  We want to thank you in advance for your patience while we ensure the topnotch service you are used to in the safest way possible

 

What Else to Expect

You will see a lot of the things that you are seeing elsewhere in society as we work to live with COVID-19.  Notably:

  • You will see Ross Lake Resort employees in masks, unless they are outside, maintaining more than six feet of social distancing, and not interacting with anyone

  • You will see signage reminding everyone of good COVID-19 practices (social distancing, wear a mask when you cannot maintain social distancing, wash your hands)

  • We have increased our cleaning and sanitization procedures for cabins, office, truck, public bathroom, and boats

Ross Lake Resort and COVID-19

We are currently planning for a season at Ross Lake Resort this summer.  COVID-19 has changed how we live our day-to-day lives dramatically but we are striving to keep Ross Lake operating through this pandemic.  We all need a little something to look forward to now, what better than an escape to Ross Lake!

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